Terms and Conditions
The prices stated on qualifying orders is only applicable within Singapore mainland. The Buyer is liable or additional charges incurred in packing and services rendered if the Buyer requested the Goods be delivered outside of Singapore mainland.
Free delivery on qualifying orders is only applicable to purchases that are made on a single invoice, to a single address in one trip In the event that a single order has to be split into various delivery dates/locations/timings due to special requests and/or selection of delivery dates within the stated delivery lead-time period, additional logistics charges will apply at the discretion of Carlo Hofmann Pte Ltd.
The goods sold are non-refundable. The Seller reserves the right to forfeit the payment completely if the Buyer wants to cancel the Order. The Seller shall not be liable to the Buyer or be deemed to breach the Conditions of Sales if the delay in delivery was caused unforeseen circumstances that are beyond the Seller’s control.
To qualify for free delivery, your delivery location must be accessible via elevator (i.e. on the same storey as lift landing) or must be on the same floor as the goods loading/unloading area. If the delivery crew is unable to deliver the furniture to your location via the elevator at the point of delivery (eg. Furniture is unable to fit into elevator, elevator out of service upon delivery crew’s arrival, refusal of elevator access by building management etc) we will assess (at our own discretion) the feasibility of the furniture being carried up via the staircase in a non-hazardous manner. If the process is deemed hazardous and the delivery is deemed unfeasible, (e.g furniture or infrastructure prone to damage on narrow stairway, obstruction of passageway), Carlo Hofmann Pte Ltd is applicable surcharges
The Buyer shall inspect the Goods upon delivery. Should there be any visual defects, the Seller must be notified within 24 (twenty-four) hours after the delivery. Should you detect any damage or defect e.g knocks, dent or cracks, inform us immediately at 6269 99952 or email to email@example.com. You have the right to reject the merchandise upon delivery
The Seller reserves the right not to entertain any complaints on visual defects which were received after the stipulated time frame.
No deliveries on Sunday and Public Holidays, for deliveries on weekdays after 7 p.m, a surcharge of $50 will be applied.
The delivery time frame that you select online is only tentative. You will be informed of the estimated delivery time frame the day before the scheduled delivery if we are unable to keep to your preferred time frame. Should you not receive any phone calls from us, it will be deemed that your delivery is scheduled to happen within your preferred time frame.You will be contacted again an hour before delivery by the delivery team to confirm your presence at the delivery location and to notify you of our impending arrival.
Carlo Hofmann Pte Ltd reserves the right to change the delivery date and time should any unforeseen circumstances arise in the midst of delivery. While we endeavour to adhere to scheduled delivery timings and warrant to act within our means to notify you the soonest possible of any delays or difficulties, you acknowledge that you will, at no point in time, hold Carlo Hofmann Pte Ltd liable for any inconvenience, losses, damages, injury, charges, expenses and/or deaths that may arise from any delayed, postponed, incomplete or unfulfilled deliveries, to the extent permitted by Law
Free disposal of your old sofa is available with the purchase of any sofa. This service is only available if you have selected the option on the online order form. The delivery team will not be able to dispose of the old sofa due to scheduling constraints if prior arrangements have not been made. We do not dispose of other forms of furniture, as we do not have the resources to break down and dispose of old furniture in the authorized locations as specified by local authorities. Carlo Hofmann Pte Ltd advises you to contact your town council for free furniture disposal service (HDB or landed estates), or your condominium/office building’s building management. Carlo Hofmann Pte Ltd reserves the right to refuse disposal of any old sofa at its full discretion.
Carlo Hofmann Pte Ltd reserves the right to refuse any disposal of old sofa which are infested (or display signs of infestation) by bed-bugs.
Carlo Hofmann Pte Ltd. shall not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and excludes any liability for us for any personal injury or death caused by our negligence, to the extent permitted by Law.
The law governing the use of Website and all transactions is the Law of Singapore. Any aspects that are not covered by these Terms and Conditions is subject to Singapore Law